HOW WE MEASURE BUSINESS PERFORMANCE AND POTENTIAL
Know exactly where your pharmacy stands.
Your data. Industry data. Live benchmarks. Every day.
Making the right decisions hinges on getting the right information.
The Pharmacy Bureau Atlas Dashboard gives every pharmacy owner a clear, evidence-based picture of their business across all four income streams — set against the benchmarks that matter — so every coaching conversation starts with facts, not guesses.
Most pharmacy owners know their script volume. Very few know their Patient Loyalty Score, their GP$ per script against the national panel, or what their top ten prescribers are worth to their annual gross profit. That gap is exactly where Pharmacy Bureau works.
Pharmacies in the Guild Digest 2025 benchmark survey
Pharmacies in the Pharma|Ledger national panel
Dashboard tabs covering every part of your pharmacy
Income streams — Dispensary, Services, MAS, Front of Practice
Every income stream. Every key metric. One tool.
The Atlas dashboard is built around the four income streams that define a modern Australian community pharmacy. Each stream has its own tab — with your inputs, prior period comparisons, budget targets, and published benchmarks side by side.
- GP$ per script $14.20 panel median
- Rx GP% ex-HVLM 37.1% panel median
- 60DD packs per script 1.21 baseline
- GLP-1 scripts — % of dispensary turnover & GP$
- TSI (Transaction-Script Index) 1.92x panel median
- Generic substitution % 74.5% panel median
- Services income — national average $111,918 pa — Guild Digest 2025
- Services income — innovator benchmark $158,076 pa —
- Services income per patient $1.23 (innovator) vs $0.47–$0.56 national avg
- 8CPA services — community DAA patients 100 patient target
- Pharmacists trained in services 100% target
- Pharmacist-recommended services at script-out 20–25% range
- MAS protocols available Target: 25+
- MAS consults — % of patients seen 10% target
- MAS consults — % of consult room engagements 15% target
- Expanded scope programs 19 in due course
- Pharmacists trained in MAS 100% target
- Patient-funded services growth year-on-year
- Average retail sale per patient $18.18 benchmark
- OTC GP% 31.4% panel median
- Stock intensity (stock at cost per m²) $1,300 target
- GP$ per shelf linear metre $2,522 top performers
- GMROS (GP$ per total rented space) $9,744 benchmark
- Retail category tiers — Blockbuster / Health / Sundry sales
Industry data. Named sources. No guesswork.
Every benchmark in the dashboard is sourced, cited, and current. We don't use rules of thumb — we use the actual published figures from the surveys and panel reports that cover Australian community pharmacy.
Benchmark sources
Guild Digest 2025 — FY2023-24, n=483 pharmacies | Pharma|Ledger National Panel — 5,000+ pharmacies
Now benchmarked against 5,000+ Australian pharmacies
Pharmacy Bureau coaching clients now have access to Pharma|Ledger reports — a national panel drawing on POS till-level and dispense script-level data from over 5,000 community pharmacies, refreshed on a rolling 12-month basis. This introduces two genuinely new dimensions: patient loyalty and leakage risk, and prescriber concentration and stability risk.
"Most pharmacy owners know their script volume. Very few know their Patient Loyalty Score, their GP$ per script against the national panel, or what their top ten prescribers are worth to their annual gross profit. That gap is where Pharmacy Bureau works."
- Mal Scrymgeour — Founder & Managing Director, Pharmacy Bureau
The dashboard is the conversation.
The Atlas dashboard is not a report you read once and file. It's the tool used in every coaching session to identify what's working, what isn't, and what to do next.