The only business coaching firm in Australasia dedicated exclusively to pharmacy owners.

Making pharmacy businesses healthier.

Led by Mal Scrymgeour — 25+ years in the Australian pharmacy industry. Mal has worked with leading pharmacy brands and independent owners across metropolitan and regional Australia. He has presented at more than 70 conferences, run 600+ pharmacy workshops, co-authored Pharmacy Matters, and been a monthly columnist in AJP for over a decade. Mal knows the business of Australian pharmacy.

Mal is a former COO of an 82-store, 700-staff, $1.2bn business, where he doubled EBIT in just three years. He has been there and done that. He walks the talk and he delivers results.

As Australia's only pharmacy-exclusive business coach, Mal coaches Pharmacy of the Year winners, pharmacy group CEOs, multi-store groups, established pharmacy owners, and single-site operators. We help pharmacy owners reduce stress, get their time back, and create more cash.

Who is this for?

Pharmacy Bureau works best with established pharmacy owners who are ready to commit to real, sustained change — Pharmacy of the Year winners, pharmacy group CEOs, multi-store groups, and single-site operators who are done guessing at their numbers and want a plan they can actually execute.

If you have a budget but don't know how to achieve it — this is for you. If you don't have a budget or a plan, but want more profit and more time, this is for you. If you want more time, then this is for you. 

If you're still deciding whether to buy your first pharmacy, or looking for a quick fix to a single problem rather than a structured programme, this probably isn't the right fit yet — and we'll tell you that honestly on your first call, not after you've signed up.

Results

Test Case 1:

Pharmacy of the Year winner: We identified a method to lift net profit by 2 percentage points — worth $280,000 in additional annual profit for this client. This is being delivered now.

Test Case 2:

A NSW suburban pharmacy has grown Front of Practice sales by $80,000 (annualised), after just three months on the programme.

Test Case 3:

An ACT pharmacy is now growing sales thanks to a programme to reactive their consultation rooms. Estimated year 1 growth is $110,000 in revenue.

Test Case 4:

We have reduced the working hours for a VIC pharmacy owner from 6 days to 4. This has been achieved by redeveloping the team, outsourcing some work and, all of this at an enhanced profit.

WATCH MAL'S INTRODUCTION

Frequently Asked Questions

1What does a pharmacy business coach do?
A pharmacy business coach works with pharmacy owners on the commercial side of the business — profitability, cashflow, team performance, and growth — rather than the clinical or dispensing side. Pharmacy Bureau's coaching is built around a structured framework covering financial performance, dispensary operations, professional services, and front-of-practice retail, so every session is grounded in your actual numbers rather than generic advice.
2How is Pharmacy Bureau different from a general business coach?
Pharmacy Bureau is the only business coaching firm in Australia dedicated exclusively to pharmacy owners. Led by Mal Scrymgeour, a former pharmacy COO with 25+ years in the sector, coaching is built specifically around pharmacy economics — dispensary margin, script volume, 60 Day Dispensing impact, DAA and professional services income — rather than adapted from a generic small-business coaching model.
3Who is Pharmacy Bureau's coaching for?
Pharmacy Bureau coaches Pharmacy of the Year winners, pharmacy group CEOs, multi-store groups, established pharmacy owners, and single-site operators across metropolitan and regional Australia.
4How much does pharmacy business coaching cost?
Pharmacy Bureau's Business Coaching Programme is something that will be determined when we meet with you. The fee is a monthly charge. Engagements begin with a minimum three-month commitment. Every prospective client starts with a free 30-minute Pharmacy Health Check before committing to a programme.
5Is Pharmacy Bureau state specific?
No — Pharmacy Bureau works with pharmacy owners across metropolitan and regional Australia. Coaching sessions are conducted remotely, with email, WhatsApp and phone support between sessions, including international contact for owners travelling or based overseas.
6What is a Pharmacy Health Check?
A free 30-minute introductory session with Mal Scrymgeour to understand your pharmacy's current position and whether Pharmacy Bureau's coaching programme is the right fit — the first step in Pharmacy Bureau's four-stage process: Pharmacy Health Check → Capture the Data → Build the Plan → Coach & Execute.

You’ve worked hard to get here. Let’s make it count.